Terms of purchase

In short

• You pay once, there is no subscription. For a step-by-step plan you get access to your personal plan, the document vault, the cost overview and the alerts, with the notice letters and the maintenance calendar included. The notice letters, the return plan and the maintenance calendar are also available separately.
• Access applies for your whole journey, for as long as you need it. The account is for you and the people you are actually emigrating with.
• You get immediate access. That is why at checkout you waive the statutory fourteen-day cooling-off period.
• If within thirty days of your purchase you choose a different country after all, we switch your step-by-step plan once, at no cost. It is not a refund.
• Vertrekklaar is an information product, not an adviser. We submit nothing on your behalf and cannot guarantee a visa. In case of doubt, the official source is decisive.
• If something goes wrong through our fault, our liability is at most the amount you paid. Your rights as a consumer still apply.
• You can delete your account yourself at any time, via your settings. The payment stays in our accounts for seven years, because the Belastingdienst requires it.
• Not satisfied? Email info@vertrekklaar.nl. You will receive a substantive response within five working days.

The full text follows below. Where they differ, the full text applies.

Who this is

These terms apply between you and Vertrekklaar, built and run by Auke Puyt:

• Vertrekklaar
• Ierlandstraat 2, 2408 CM Alphen aan den Rijn
• Chamber of Commerce (KvK) 42127594
• VAT NL005515893B84
• info@vertrekklaar.nl

By checking out you agree to these terms. The version that is on this page at that moment applies to your purchase — the date at the top tells you when something last changed.

What you buy

You buy one-off access to part of the Vertrekklaar platform. What you get depends on what you buy:

• A step-by-step plan for a country: a personal step-by-step plan for your emigration, a document vault with monitoring of expiry dates, a cost overview based on official rates, alerts at the moments when something needs to happen, and the calendar for your first year. The notice letters and the maintenance calendar are included, and you can request an intake call by phone.
• The notice letters, separately: all the notice and notification letters for your departure from the Netherlands, with the day by which each has to go out. If you then take a step-by-step plan within 180 days, the amount for the letters comes off the price. The code for that is in your welcome email.
• The return plan, separately: the step-by-step plan for anyone returning to the Netherlands. It is not included in a step-by-step plan for another country.
• The maintenance calendar, separately: for anyone already living abroad.

A gift code entitles you to a step-by-step plan, sometimes for a fixed country or until a fixed date. If so, that is stated with the code. If you are already a customer for that country, you cannot use the code for it.

• One payment, no subscription. Nothing is renewed and there is no second charge. Access applies for your whole journey, for as long as you need it.
• Personal. The account is for you and the people you are actually emigrating with — your family, your household. It is not intended to be passed on or shared outside your own move.
• Digital. Nothing is posted to you; access opens immediately after payment.

Should Vertrekklaar ever cease to exist, we will announce that at least three months in advance, so that you have time to secure your data and documents. Your documents are always yours and always downloadable.

What it costs

The price is shown on the payment page and includes VAT. You can pay with iDEAL or credit card, and for a plan from Belgium also with Bancontact, via the payment service Stripe. Your card or bank details go directly to Stripe and do not end up on our systems.

Your cooling-off period, and why it lapses

With an online purchase you, as a consumer, have a statutory fourteen-day cooling-off period (the right of withdrawal). For digital products that are delivered immediately there is an exception, and we use it: at checkout you tick that you want immediate access and that you thereby waive your cooling-off period. Without that tick you cannot check out.

That is not a trick but the honest arrangement that belongs with this product: the moment access opens, the full step-by-step plan with all the accumulated knowledge is ready for you — that delivery cannot be reversed the way you send back a parcel.

Is something bothering you, or does the purchase feel like a mistake afterwards? Email info@vertrekklaar.nl and put it to us. A human reads along, not a form.

If your destination changes

Plans change. If within thirty days of your purchase you decide on a different country after all, email info@vertrekklaar.nl: I will switch your step-by-step plan once, at no cost, to the plan for that country.

• It applies to a step-by-step plan, not to the separate products.
• The new plan departs from the same country as the old one: a plan from the Netherlands becomes another plan from the Netherlands, a plan from Belgium another plan from Belgium.
• If the new plan costs more, you pay the difference. If it costs less, the difference is not refunded.
• What you had ticked off in the old plan belongs to that country and does not carry over.

This is separate from the cooling-off period above. It is not a refund: you keep one plan, for the country you are actually moving to.

Giving a plan as a gift

At vertrekklaar.nl/cadeau-geven you buy a gift code for one step-by-step plan, for the country you choose and at the price of that plan.

• The code is valid for two years from your purchase. The recipient redeems it once, with an account of their own, at vertrekklaar.nl/cadeau. The code cannot be exchanged for money.
• The code applies to the plan you chose. You may use a discount code, for example from a partner, at checkout; the discount is yours.
• As long as the code has not been redeemed, you can cancel the gift within fourteen days of your purchase. Email info@vertrekklaar.nl: you get your money back and the code lapses. Once the code has been redeemed, the plan has been delivered.
• For whoever redeems the code, these terms apply as for any customer. Switching to another country is possible within thirty days of redeeming.

What Vertrekklaar is — and what it is not

Vertrekklaar is an information product. We build the step-by-step plan on official sources — the immigration service of your destination, ministries, official fee schedules — and at every step we refer to that source.

What we are not: an immigration adviser, lawyer or tax adviser. We do not take decisions for you, do not submit applications on your behalf and cannot guarantee that a visa will be granted — that judgement always rests with the official authority. Rules change, moreover; we process changes as quickly as we can, but in case of doubt the official source is decisive, not us. Where the boundary of our product lies is also indicated at every step in the platform itself.

Availability and liability

We do our best to keep the platform reachable at all times, but maintenance or an outage can occur. If an interruption lasts unreasonably long, email us — we will sort it out.

If something goes wrong through our fault, our liability is limited to the amount you paid for Vertrekklaar. That limitation does not apply in the case of intent or deliberate recklessness on our part, and does not detract from the rights you always have as a consumer under the law.

Your data

How we handle your data — what we record, for how long, and how you have everything deleted — is set out in the privacy statement. In short: your data is yours, and you can delete your account yourself at any time via your settings. The payment itself stays in our accounts and at Stripe for seven years, because the Belastingdienst requires it.

Complaints

If you are dissatisfied with something, email info@vertrekklaar.nl. You will receive a substantive response within five working days — from the person who builds the platform, so without hold music.

These terms are governed by Dutch law. A dispute is submitted to the court that has jurisdiction under the law.