Privacy statement

In short

• Your payment details go straight to Stripe. We only receive your email address, the amount, the date and a reference.
• For your documents we keep track of the fact that you have them and until when they are valid, not what they say. The contents do not go to an AI.
• Beneath every guide email and every alert there is a link to turn them off, without logging in.
• The site sets no cookies of its own accord, only the login cookie when you log in. Measurement cookies, the Meta and OpenAI pixels and the session recordings of Microsoft Clarity only come after your "that's fine".
• If you say "rather not", Google still receives a count without a cookie. It does include your IP address.
• We do not sell or rent out your data, and we do not pass it on to advertisers.
• If you delete your account, your own workspace goes with it, your documents too. The payment continues to exist for seven years, at Stripe and in our accounts, because the Belastingdienst requires it. Our sending log keeps your address for at most twelve more months. If you share a journey with your partner, that journey stays in place for your partner.
• To see, correct or delete your data, one email to info@vertrekklaar.nl is enough. You get an answer within a month.

The full text follows below. Where they differ, the full text applies.

Who this is

Vertrekklaar is built by Auke Puyt. There is no team yet and no office: one person, one email address. Questions about your data therefore come straight to me, at info@vertrekklaar.nl.

Within the meaning of privacy legislation, I am the controller. That means: I decide what happens to your data, and I am the one you turn to for your rights.

• Vertrekklaar
• Ierlandstraat 2, 2408 CM Alphen aan den Rijn
• Chamber of Commerce (KvK) 42127594
• VAT NL005515893B84
• info@vertrekklaar.nl

What we record

There are three places where you leave data, and they are separate from each other: the country poll on the homepage, the departure guide by email, and — if you are a customer — your own workspace behind the login. Anyone who is only in the poll or on the guide list has no account and no file.

1. The country poll

The form you use to tell us which country should come next. Since 14 October 2026 that is the waiting list below the destinations on the homepage ("Is your country missing?"). We keep what you fill in, and that is little:

• Your email address. Required — without an address we cannot let you know that your country is opening, and that is the whole reason you leave it.
• The country you want to go to, and if you choose "another country", which country that is.
• Roughly when you want to leave, if you fill that in.
• The date of your vote, and through which page it came in.

Nothing more. We do not buy in data, we do not supplement anything from other sources, and we do not link your vote to profiles from elsewhere.

A more extensive form used to be here — the waiting-list form from the time when Vertrekklaar was still being built, with questions about your situation and optionally a phone number. That form has been discontinued and no sign-ups from that period have been kept.

2. The departure guide

The free guide about one destination. This is what you get:

• The series of five emails: the first straight away, the other four on day 2, 5, 8 and 11. The first one has the link to your departure checklist: a page with every step for your country, behind a personal link.
• Your calculation, if you sign up from the cost calculator: the amounts and choices you saw on screen at that moment, at the top of the first email (or as a separate email, if you already get the guide). We do not store the calculation; it is only in that email.
• After that, once, the question of how things are going, around day 30. You answer with one click (left, date set, still orienting or called off). We keep that answer with your sign-up, because it decides what comes next: whoever left or called it off gets no offer and no later emails.
• A week later, one email with a personal discount code for the step-by-step plan (straight away, if you answered that your date is set). Two days before the code expires, one reminder follows. For that, your email address is stored with the code in Stripe, until the code expires or is used.
• After that, now and then, one email that fits the time of year or your country, around two, three, four and six months after you signed up.
• The monthly letter: at most one a month, when something changed for your country or when there is something everyone should know.
• Two nudges around your departure date, if you filled it in: one on the day the plan says you need to start at the latest, and one a month before you leave. You fill in or change your date via the personal link in the emails.

If you are already a customer for that country, you do not get the question, the discount code, the later emails or the nudges. You do get the monthly letter, as long as you leave it on.

If you are leaving from Belgium and request the checklist (on your destination's page, on /vanuit-belgie, or with the "I'm leaving from Belgium" box on the homepage), we record the same details. You then get the email with the link to your checklist, followed by three short emails on day 2, 5 and 8: the order in which you deregister in Belgium, your pension and the treaty, and the plan. If you sign up from 20 October 2026, you then get one question about where things stand (around day 27) and a week later one offer with a discount code, and then it stops: no later emails, no nudges and no monthly letter. If you signed up earlier, nothing follows the three emails. Every email has an unsubscribe link.

Single things you have mailed to yourself

With a few tools you can have the result emailed to you. That only happens when you ask for it and tick the consent box.

• The pension comparison, the CAK result, the outcome of the country chooser and the link to phase 1 as a pdf. These go with the departure guide, just like the calculation: at the top of the first email, or as a separate email if you already receive the guide. At most one separate email per kind per day. We don't keep the result; it only exists in that email.
• The M-form checklist and the free letter from the letter pack. One email, and nothing after it. It doesn't put you on a list. The free letter passes through our mail server once on its way to you; we don't store it.
• The pet timeline. We note your address, the country, the animal and your departure date. You get the timeline, and one reminder a week before the first deadline. Nothing else, no other guide emails either.
• A reminder for a deadline (under some knowledge articles, such as the AOW and the M tax return). We note your address, the topic and your departure date, and send one email with the official link at the moment the source names. Entering a new date moves the reminder.
• Only a note when the rules change. You're only on the monthly letter, and you only get it when something changed for your country. No series, no check-in, no discount code.

Every email that has a follow-up carries an unsubscribe link.

You leave one thing behind, and we note a few things around it:

• Your email address. Required: there is no other way to send you the guide.
• The destination the guide is running for. That determines which emails you get; the guide for New Zealand is about something different from the one for Spain.
• Your departure date, if you fill it in. The emails, the checklist and the two nudges use it to count back to when you need to start.
• The language you read the guide in.
• The date of your sign-up and through which page it came in, so that we know which pages bring in readers.
• Which channel brought you to the site, such as "google-ads" or "direct". We only record this if you said "yes" to the question about measuring (see "One cookie, and a measurement you switch on or off"). That way we know which ads bring in readers. Without a "yes" we do not record it.
• Which email you received last, and when, so that you get nothing twice.
• Whether you want the emails after the series, and when and at which email you unsubscribe, if you do.

Beneath every guide email there are two links. They work without logging in and without giving a reason. One stops everything after the series: the question, the discount code, the later emails, the nudges and the monthly letter. The other stops everything. If you follow the guide for two countries, each country has its own links.

What exactly happens when you unsubscribe, and why it is not "gone". Your address stays, with a note that you have unsubscribed. That is not carelessness but the purpose: without that trace we would not know that we must not email you, and you might simply receive mail again with a next series. Nothing else is done with it — it is a block list, not an address database. If you really want the address gone, that is allowed too; see What you can ask at the bottom.

Giving a plan as a gift

If you give a plan as a gift at /cadeau-geven, we keep with the gift code the country, and what you fill in yourself for the gift card: for whom, from whom and your message. That appears on the card and on the page where the code is redeemed, and disappears with the code. If you fill in the recipient's email address, we send one email with the code there; we don't keep that address, except in our sending log (twelve months). Your own address and the payment go through Stripe, and an account is set up on your address, as with any purchase; a gift doesn't open a plan for yourself in it.

A payment you didn't complete

If you start a payment at checkout and don't complete it, Stripe knows your email address if you entered it there or were logged in. If that payment expires without you paying elsewhere, we send you one email: whether there's a question, and where you can continue. Once per address, never to anyone who unsubscribed from our emails earlier, and without storing anything extra: the address is already with the payment in Stripe, and the sending is in our sending log (twelve months).

3. Your own workspace, if you are a customer

This is where the weight lies, because this is a file about your move.

• Your email address. That is also your login. You can log in with a link by email, or with a password you choose yourself. If you choose one, it is stored encrypted (hashed) at Supabase; we cannot read it and never see it in readable form.
• Your destination and your moving choices: how many adults and children you are going with, whether your household contents are coming along, how many pets, whether the car is coming, whether you are renting temporarily first, and per country the questions that matter there, such as your visa route, whether your partner works, what you do with your house and how you have your pension paid out. Your step-by-step plan follows from that; without these answers you get a general checklist instead of your checklist.
• Your target date, if you choose one.
• Per step: whether you have ticked it off, when you did so, and the note you add to it yourself. The same for the items of your first year.
• Notes from me on your journey or on a step, when I want to give you something personal, for example after a call.
• The language you use the platform in, so that your email comes in the same language.
• The documents you upload: the file itself, the name it had, the step you link it to, and the expiry date you enter.
• Whether you want to receive alerts, and which alerts you have already had.
• Your purchase: which destination you bought, the amount, the date, and a reference by which the payment can be traced at the payment service. If you bought with a partner's code, also which partner that was, so that they receive their fee. If you redeemed a gift code, the code records that you used it, when, and for which country.
• A question at a step, a call request for the intake call, or a report under "Is this still correct?", if you send one. What you write, and for a call request your phone number and the times that suit you, goes to me by email, together with your country, your progress and your moving choices. It sits in my mailbox, not in the database; the database only records that you sent something, and when. I use your number only to call you for that conversation.

What does not reach our server when you pay. Your payment details never touch Vertrekklaar. The payment form sits on our own page or on a page belonging to Stripe; in both cases what you enter there (your name, your address, your phone number and your payment method) goes from your browser straight to Stripe, and the field for your card or bank is always a window belonging to Stripe itself. What comes back to us is your email address (your account hangs on it), an amount, a date and a reference — no card number, no account number, no name, address or phone number. Those last three are held by Stripe, on your invoice and in your customer details there.

About your documents. We keep track of the fact that you have something and until when it is valid — not what it says. Nothing is read out, nothing is recognised and nothing is summarised, and the contents do not go to an AI. That is not a promise but a consequence of how it is built: your file goes straight from storage to your own browser and does not pass through our server.

If you are going through a journey with your partner, you can both access the same folder. That is the point of a family account — but it also means that what you upload is visible to him or her. The same goes for your ticks: in a journey for two, you both see at every step who has already ticked it off, and when.

Ticking off together in the open phase 1

You read phase 1 of every step-by-step plan without an account, and what you tick stays in your own browser. If you choose "Invite your partner", we make a link with a random code. Under that code we store the country and, per person, the step numbers you ticked, such as "1.2". No name, no email address, no departure date and nothing that tells us who you are. Anyone with the link can see the ticks, so only share it with whoever you want to show them to. If you stop ticking off together, your browser forgets the link.

A question to Auke

On the country pages and in the checkout you can ask a question. Your question, your email address, the country and the place where you asked it go by email to Auke, with your address as the reply address. We keep them nowhere else than in that email and in the ordinary sending log (address, subject, date). If you tick the box for the checklist, you also join the guide list, as described above.

Emails after your purchase

After your purchase you get a welcome email, and the invoice from Stripe. After that we email you about your journey:

• in the first weeks, three times, around day 2, 7 and 21, to help you get going (only to the buyer);
• when your plan changes: a step you can see has been updated;
• when you have finished a phase, with after phase 2 or 3 the question of whether you would write a line about Vertrekklaar for the site;
• when something expires or comes close: a document, a government deadline, or a target date that is no longer achievable;
• when things stall: after 30 and after 90 days without activity;
• around your departure and arrival: in the last month, and shortly after your target date;
• in your first year: on the day an item of your first year begins.

That is the core of what the tool does, so it is on by default. But it is an off switch and not a subscription: beneath every email there is a link that turns off everything above in one go, without logging in. You can also turn it off under Settings. The welcome email and the invoice belong to your purchase and have no off switch.

If you have the maintenance calendar, you can also switch on an email for when a rule changes. That is off by default.

What we do not do: offers from others, or messages without a reason.

Why, and on what basis

The country poll. We use that data for two things: letting you know when your country opens (if you voted in the poll before 14 October 2026, with the promised launch benefit included), and deciding which country we build next. The latter is no empty phrase — the order of the corridors follows from the votes.

The legal basis is your consent. You fill in the form voluntarily, and you can withdraw that consent at any time by sending an email. Your vote then disappears.

The departure guide. We use your address to send you the guide: the series of five emails and the emails after it described above. Every email says what is still to come. The legal basis is your consent, and you withdraw it with the links beneath every email: for everything after the series, or for everything. After unsubscribing, your address remains solely to prevent you from receiving mail again; there the legal basis is our legitimate interest in being able to honour your unsubscription.

Your purchase. We record what you bought and what you paid for two reasons: to give you access to what you have bought (legal basis: the contract), and because the Belastingdienst (the Dutch tax authority) requires records to be kept (legal basis: a legal obligation). The second is not a choice of ours — see below what that means for deleting your account.

Your own workspace. We use that data to deliver what you have bought: putting together your step-by-step plan, keeping your progress, keeping your documents, and warning you in time. The legal basis here is the contract — this is not something extra on top of the service, it is the service.

The emails after your purchase are part of that service. You turn them off with one click, see Emails after your purchase above. We do not send offers from others.

How long we keep it

Your vote in the country poll: until you have it deleted, or until at most twelve months after the country you voted for has opened. By then the vote has done its work and I erase it. That happens automatically: every day the site checks which votes have reached that point and erases them.

Your address on the guide list: until you unsubscribe. After that, only the address remains with the note that you have unsubscribed, so that you receive no more mail — nothing else is done with it. If you want that trace gone too, that is allowed; we then simply can no longer guarantee that you will never receive anything again.

A deadline reminder or a pet timeline: until you switch it off with the link under the email, or ask us to remove it. Once the email has gone, nothing more happens with it.

A shared link from phase 1: until six months after it was last used. Then we erase it.

A question to Auke: the email stays in Vertrekklaar's mailbox as long as that is needed to help you. Want it gone? Email us and I'll delete it.

Your own workspace: for as long as you use it. An emigration journey takes years and your documents should stay there until you no longer need them — so we do not clear anything out because it has been idle for a long time.

Our sending log: for every email we send, we keep a line: the address, the subject, the kind of email, when, and whether it arrived. We do not keep the text of the email itself. After twelve months the site erases those lines automatically. If an email did not arrive or you marked it as spam, that line stays, so that we do not email that address again.

Emails to me: a question, a call request or a report you send sits in my mailbox. I also receive a notice there when someone signs up for the guide or buys something, with the address. If you want me to delete those emails, just ask.

If you have your account deleted, everything goes with it: your journey, your progress, your notes and your documents, file and all. No copy is left behind and there is no recycle bin where it sits for a while longer. Your purchase record with us goes too. Three things stand apart from that:

• A shared journey. If you share your journey with your partner, your own documents and your access disappear. The journey itself stays in place for your partner, with the progress, the notes at the steps, the choices and my notes. That way your partner does not suddenly lose the plan.
• The departure guide. If you are also on the guide list, that sign-up stays. Stop it with the link beneath the guide email, or ask us.
• The sending log and my mailbox, as described above.

One thing we cannot erase, and you should know that. The payment itself continues to exist — at Stripe, and in our accounts. The Belastingdienst requires us to keep our records for seven years, and leaving out a sale because the buyer cancels their account is not permitted. What is there is an amount, a date and a reference; it is not a file about your move, and we do not use it for anything else.

Who processes it on our behalf

Vertrekklaar runs on services of others. They process your data solely on our instructions, under their processor terms.

Who	For what	Where
Supabase	the database, the login and the storage of your documents	EU region
Vercel	hosting the website and the platform	served from Frankfurt
Resend	sending our email: login link, welcome email, the emails about your journey, the emails of the departure guide and the single emails you ask for	United States
Stripe	handling your payment, and keeping the transaction for our records	EU and US
Cloudflare	domain name services and forwarding of mail	worldwide network
Google	the mailbox in which mail to info@vertrekklaar.nl arrives, and the advertising measurement: with cookies only if you say "yes", and otherwise as a count without a cookie (see below)	EU and US
Meta	only if you yourself say "yes": the advertising measurement via the Meta pixel (see below)	EU and US
Microsoft	only if you yourself say "yes": Clarity, which records how visitors scroll and click on a page (see below)	United States
OpenAI	only if you yourself say "yes": the advertising measurement via the OpenAI Ads pixel, and the report of a purchase from our server with your email address in hashed form (see below)	United States

The sign-ups themselves are stored in a European region. For sending email, handling payments and forwarding mail to our own mailbox, data is also processed outside the EU; that takes place on the basis of the European Commission's standard contractual clauses, the usual route for this.

What we do not do: sell, rent out or pass on your data to advertisers.

Quotes from movers, via Sirelo

In your plan, the moving step has a form by Sirelo, a service of Triglobal. With it you request quotes from up to five movers. The form only loads when you click the "Load the form" button; from that moment your browser contacts Sirelo's site.

What you fill in on that form goes directly to Triglobal and, for your quotes, to the movers. It does not reach us. Triglobal is responsible for it itself, under its own privacy statement. From Triglobal we receive an overview of the requests and the fee we receive for them.

Did you come to us through a mover, for example with their code? Then you will not see this form.

One cookie, and a measurement you switch on or off

Of its own accord, the website sets no cookie at all. There is no chat widget watching along, and the fonts are on our own server instead of at Google.

If you log in, one cookie is added: the cookie that remembers that it is you. Without it, you would have to log in again with every click. It does not follow you anywhere and it is not there once you log out.

Since we started advertising, a measurement has been added, and at the bottom of your screen we ask you once what you think of that. What happens then depends on your answer — and below it is set out in full, including the part that is uncomfortable.

If you say "that's fine"

Then we load our measurement scripts with cookies: Google Analytics, the Google Ads measurement, the Meta pixel, the OpenAI Ads pixel and Microsoft Clarity. We measure three things: which pages are visited, a sign-up for the departure guide, and a purchase.

Clarity shows us how visitors use a page: where they click, how far they scroll, and as a recording how a visit went. That way we see where a page is unclear.

At Google, ad personalisation is switched off even then. About the Meta pixel we want to be precise, because that switch does not exist there: the pixel shares your visit with Meta, and if you have a Facebook or Instagram account, Meta can link that visit to your profile — for example to determine whether you have already seen our advertisement. That is precisely why it only loads after your express "yes", and otherwise does not exist at all. Exactly the same applies to the OpenAI pixel: it shares your visit with OpenAI, which can link it to a ChatGPT account if you have one, and therefore also only loads after your "yes".

If you buy a journey after saying "yes", we also report that purchase to OpenAI from our own server — with the amount, the destination and your email address in hashed form: an irreversible encoding, so OpenAI does not see the address itself but can recognise it if it already belongs to a ChatGPT account. That way the purchase can be linked to the advertisement you clicked on, even where the pixel in your browser could no longer do so. Your choice travels with the payment for that purpose; without a "yes" that report does not happen.

After your "yes" your browser also remembers the single word we use to count where a visit comes in (see "Our own count" below), such as "google-ads" or "direct" — for thirty days, in localStorage. If you buy a plan or sign up for the departure guide in that time, that word goes along. We store it with your payment or your sign-up, so we know which channel produced a sale or a reader. It contains nothing about you or about the page that referred you. Without a "yes" it is not stored and does not travel.

If you say "rather not" — or nothing yet

Then three things do not happen: no cookie from Google, Meta, OpenAI or Microsoft is placed on your device, nothing is read from your device, and the Meta pixel, the OpenAI pixel and Clarity do not load at all. Nor does anything about a purchase go to OpenAI from our server then.

What always happens, also with "rather not": after every payment our server reports the purchase to Google Analytics as a revenue line. It contains the amount, the country and the payment reference. No email address, no name, no IP address and nothing from your device.

What does happen, and we do not want to hide this away: the Google tag is on every page and sends a count without a cookie. It contains no identifier that we or Google can link to an earlier visit — but it does contain the page you viewed, the time, your browser type and your IP address. The latter is the uncomfortable part, and we would rather say it out loud than have you discover it yourself: an IP address can identify a person, and so it reaches Google even if you say "rather not". Advertising identifiers are explicitly stripped from it. From those counts, Google statistically estimates how many visitors came via an advertisement; we only get to see that estimate, never anything about an individual visitor.

Why we do that. Some visitors say "rather not" — on most Dutch sites that is a sizeable share. If that group remains completely invisible, an advertising campaign steers by the wrong half of reality, and that costs money that could have been spent on the product. This is the narrowest form in which that can be solved: nothing on your device, no recognition, only a count.

Do you think that goes too far? That is a reasonable position, and you can enforce it: every browser can block googletagmanager.com, and tracking blockers and most privacy browsers already do so by default. The site then works exactly the same otherwise.

Our own count

Apart from all this we count ourselves, on our own server, how often a step on the site is taken: the calculator completed, a tool used, the checkout opened, or a reason clicked at "What's holding you back?" in the checkout. That also happens if you said "rather not", and it can because nothing of you is in it. What we keep is one counter per day: the name of the step, the country or tool it was about, and the language of the page. No cookie, no IP address, no time, no row per visit. So nothing can be linked to you, not by us either, and there is nothing to delete because nothing of you has been stored.

In the same way we count where a visit comes in from. On arrival your browser looks at the site that referred you and at any advertising marker in the link, and turns that into one word, such as "google", "google-ads", "facebook" or "direct". Only that word goes to our server, which adds one to that day's counter. The address of the referring page, the marker itself and anything that could be about you are not sent and not stored.

Your choice itself

We store it in your own browser (localStorage, not a cookie); it never leaves your device. You can always clear it via your browser settings — we then simply ask the question again.

How we guard it

The key that ends up in every visitor's browser may only add sign-ups. Reading, changing and deleting are refused at database level, not just in the code — that has been tested and it is checked again with every change. The keys that may do more are only on the server and never in anything your browser downloads. All traffic goes over https.

For your own workspace the same set-up applies, one step stricter: for every table with personal data, the database first asks whether you belong to that journey, and only then does anything come back. That also applies to your documents — to the data about them and to the files themselves. Should an error creep into our code tomorrow, you would see an empty screen and not someone else's.

What you can ask

You have the right to access your data, to have it corrected, to have it deleted, to have it transferred, and to object to its use. You may also simply withdraw your consent without giving a reason.

One email to info@vertrekklaar.nl is enough — you do not have to fill in a form or give a reason. You will get an answer within a month, and usually a good deal sooner.

Deleting can also be done without us: in your own workspace, under Settings, there is a button that erases your account and everything in it immediately and permanently. No email and no waiting time are involved.

If you disagree with how we handle it, you can lodge a complaint with the Autoriteit Persoonsgegevens (the Dutch data protection authority). You may always do so, even without trying us first — but we would rather hear it ourselves first, so that we can put it right.

If this changes

This statement should describe what actually happens. If something changes about the site or the parties that help us, this text changes with it and the new date appears at the top. In the case of a change that affects you, we will let you know instead of quietly adjusting the text.